Returns & Exchanges

Due to the perishable nature of our Cornish food products, we cannot accept returns for items that have been opened or are simply no longer wanted. However, we are committed to ensuring your hampers arrive in perfect condition and will provide full replacements or refunds for any goods that are damaged or faulty.

Return Process

• 1.
  Contact Our Team

  Email our customer service department within 24 hours of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  Attach clear photographs of the damaged packaging and the affected food items to help us process your claim with the courier.

• 3.
  Quality Assessment

  Our quality control team will review your photos and information to verify the fault and determine the appropriate resolution.

• 4.
  Refund or Redelivery

  Once approved, we will either dispatch a fresh replacement of your Cornish treats or issue a full refund to your original payment method within 5 working days.